Wednesday, July 1, 2009

Which Lenders Do What For Whom

Which Lenders Do What For Whom is the best question you could ask... With the merging of many of the bigger banks there are only so many "servicers" you will be dealing with now. For instance Wamu is now Chase, Countrywide is now B of A, so who is the best and who is the worst.
1st, the process, what is it? You are 3 or more payments behind on your payments and you may have received a notice of default, either way these are the amount of payments the lenders want you to behind on your payments. You contact the lender(s) or someone contacts them on your behalf. They will request "X" mount of information; bank statements, pay stubs, etc. These documents are sent in are taken in by what is usually a less than educated employee who has no idea about real estate, mortgages or just about anything for that matter. If they manage not to lose half of the paperwork you so diligently sent in it can take anywhere from 30 to 180 days for the process to go through. Mind you, I did not say that the loan modification was approved this just the time it can take for them to tell you YES or No. I will go more into the process later in my blog posts and videos.
So who is doing what??? BofA/Countrywide seem to be working better and better with their customers. Quicker notifications on whether your loan modification has been approved as well the terms of the modification itself, if approved.
WaMu/Chase, not as good... They are slower, the "case worker" is impossible to reach and again they are uneducated about loans, modifications or the job they were hired for in the 1st place.
Litton Loan Servicing are one the best for accepting loan modification and the terms. They shave loan amounts and lower interest rates to truly make it affordable for the clients. Sadly, the "caseworkers" are still uneducated and barely hireable, but overall the clients results are better.
As I said before I will break down the process in greater detail for you, but I just wanted to get started.

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